FAQ: Window Cloud Ita Bag + Ita Keychains
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Help!! My Pledge was Declined! How do I fix it?

Check out this page for info on how to fix it

https://help.kickstarter.com/hc/en-us/articles/115005133293-A-project-I-m-backing-just-succeeded-and-my-pledge-was-declined-What-do-I-do-

Last updated: September 03, 2020 11:50

How Does this Kickstarter thing work?

So, Kickstarter is a crowdfunding website, and I’m trying to gather backers who will help fund mass production of these bags. :) Backers can pledge for a any reward they choose at a discount, choose their colors/particulars, and then the bags will be produced/shipped. If we don’t meet the funding goal, no one is charged any money – you will not be charged until September 3-4.

Last updated: August 04, 2020 09:19

Can I pay via PayPal?

Kickstarter only accepts credit card payments, so your actual pledge can only be paid via card. HOWEVER, on Sept 3 when the campaign is, a preorder store will be opened that CAN accept Paypal (it will be linked at the top).

Last updated: August 04, 2020 09:19

When do I get to pick out my bags/keychains/stuff?

After the campaign ends, your card will be charged, and then soon after, you’ll get an individualized link to your Backerkit survey where you can specify colors/inserts/keychains, and add add-ons!

Last updated: August 04, 2020 09:19

Is the cost of shipping included?

Shipping IS NOT INCLUDED in the tiers and will be charged later when you fill out your survey – this is to guarantee the lowest costs possible. There is an estimated shipped chart at the top of the campaign page. You can add it now if you prefer.

Last updated: August 04, 2020 09:19

International shipping is expensive, why?

Unfortunately, these are the lowest rates available from the USA right now. I’ve worked hard to figure out how to get these prices as low as possible and there is nothing else I can do to make it lower. :( I’m very sorry.

Last updated: August 04, 2020 09:19

What if my address changes before I get my bags/pins?

No worries – you’ll have an individualized survey link where you can update your address anytime. The addresses will only be locked once shipping begins.

Last updated: August 04, 2020 09:19

I want more than 2 bags/more than 1 pin -- what should I do?

You can either add additional dollars to your pledge or you can just add them in backerkit later. Don’t worry – you’ll be able to get as many as you’d like!

Last updated: August 04, 2020 09:19

I decided I need more stuff - How do I get more stuff after the kickstarter?

You can purchase add-ons after the Kickstarter during the survey process! :)

Last updated: August 04, 2020 09:19

Are all of the colors available for both sizes?

Yes, as they become unlocked :)

Last updated: August 04, 2020 09:19

What is the bag made of?

Vegan leather, a thick plastic window, and metal hardware.

Last updated: August 04, 2020 09:19

Do both bags have straps to change it into a backpack?

Yes, both can be transformed between crossbody and backpack mode.

Last updated: August 04, 2020 09:19

Will I get to choose my ita keychain?

YES. You will be able to choose whichever ones get unlocked that you like :)

Last updated: August 04, 2020 09:19

Will I get to choose my insert?

By default, you’ll get two that matche the bag color (with and without faces), and if you’d like, there are tiers where you can get the bag + an insert pack where you can choose two additional.

Last updated: August 04, 2020 09:19

Are you shipping to all countries in the world?

Yes, most of them, unless they’re on the list of restricted/sanctioned countries by the US postal service; sorry, there’s nothing I can do about this sadly :(

Last updated: August 04, 2020 09:19

Can I just get an ita keychain?

Yes! :) Pledge to the keychain tier.

Last updated: August 04, 2020 09:19

Will the small bag fit my 3DS XL/my phone?

YES and YES. The small bag will fit large phones. It won’t fit a switch or switch lite – opt for the big bag for these.

Last updated: August 04, 2020 09:19

Will the big bag fit my ipad?

The big bag will fit any ipad whose max length (on a side, not the screen measurement) does not exceed 10”.

Last updated: August 04, 2020 09:19

Are there inserts available with no face?

Yes! These will be provided for free and can be added as add-ons

Last updated: August 04, 2020 09:19

Will the big bag fit my switch console?

YES, it fits a full sized switch with joycons attached, even with a hardshell case on it.

The big bag can also fit your dock and cables for your switch as well, making it an awesome way to travel with the console and peripherals.

Last updated: August 04, 2020 09:19

I cancelled my early bird tier but want to pledge again, and it's after Aug 6 at 12pm can I get the pricing again?

Unfortunately there’s no way for me to do this. :( You can still pledge for any of the bag tiers which are also discounted off the retail cost. :)

Last updated: August 04, 2020 09:33

I want 2 big bags/2 small bags, but I don't see a tier for it -- what do I do?

First, go ahead and pledge to the tier of the first bag you want. For an additional big bag (with 2 inserts, a free pin, and free ita keychain), add $60; For an additional small bag (with 2 inserts, a free pin, and free ita keychain), add $50.

Last updated: August 04, 2020 09:39

Can I get a refund?

If you pledged to Kickstarter and your card was charged, no refund can be issued. :( Sorry for the inconvenience.

Last updated: September 03, 2020 11:50

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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