Cloud Ita Bags, Enamel pins, and Ita Keychains -- with clear windows!
Latest Updates from Our Project:
READ THIS: Project Completion!
over 3 years ago
– Thu, Aug 11, 2022 at 01:48:21 AM
STATUS: Fulfillment Complete
Hello everyone! I have great news; as of today, all outstanding rewards packages have been fulfilled!*
Thank you all for your patience and kindness through this process. We hit a few snags along the way, and the quality assurance process was a lot of work, but we're at the finish line finally. I could jump for joy!
*barring a couple of cases (typically if we had an order/address question that is outstanding); if you didn't get a tracking number email or OTHER email from us, please contact us at [email protected].Please note that we are still working through an email backlog (while juggling con prep and other tasks at this time) and replies are delayed, but we are resolving inquiries as soon as we are able.
Win $100 in Kittynaut Merch! Yes it's LEGIT! Nothing required except your honest feedback.
Please consider participating in our user feedback survey! We want to hear feedback to improve our processes and designs for the future. We like data and knowing where there are improvement opportunities. Deadline is extended so everyone can have a chance to participate.
There is currently no planned shop release date for the bags (yet); this is because the Kittynaut team will be going on a hiatus to reorganize our workspace, wrap up some cons on our schedule, reconcile our stock, and take a much needed rest. If you are interested in the shop release, please sign up to our email list (we rarely send emails, so don't worry, we won't spam you).
In PersonSales: Kittynaut will be attending Matsuricon and a limited stock of bags will be available at retail price. The Cloud Ita Bags will be available at future in-person events as well.
If you have any questions, as usual, please email us! We are prepping for a con this week so our replies may be delayed (sorry in advance)
Cheers,
Kittynaut + Team
Update: 92% Complete -- Almost done!
almost 4 years ago
– Sat, Jun 04, 2022 at 12:01:27 AM
Hello all, it's time for another update! A lot of this will be familiar from prior updates, but I want to make sure this information reaches everyone (please bear with me and the redundancy). But as always, first I want to link the user feedback survey:
Design Review Survey - Win $100 in Kittynaut Merch! Yes it's LEGIT! Nothing required except your honest feedback.
If you received your bag/wallet/other items, please consider participating in our user feedback survey! We want to hear feedback to improve our processes and designs for the future. We like data and knowing where there are improvement opportunities.
We'll be extending the deadline for this survey so everyone gets a fair chance to enter. :)
(the following will likely sound familiar since the last update; not much has changed beyond the percentage we've completed).
We realize this month's progress has been slower than expected, we do apologize (there have been some crazy personal matters behind the scenes, such is life). We are continuing to work through the backlog and are happy to see folks pleased with their bags :)
If you're a Kickstarter backer and have not received your rewards yet, this is completely normal (we're still fulfilling the last bags)! No need to worry, we're still working throughshipments.
Please keep an eye on your email inboxes for tracking updates, and as always, we are all ears in the case that there are any address updates you may need.
~
Once again, I wanted to thank you all for your patience and kindness as we work through Cloud bag mountain.
Reminder: Returned to Sender Orders!!!
We have received a couple people's bags as "returned to sender." In all cases, this means that the package was delivered, but the expected recipient was not at that address. If you have received tracking, but DID NOT get your bag, PLEASE get in touch with us! We are happy to re-ship returned to sender bags for you to make sure you get it (note: may incur addl. shipping fees). Those who are are outside of the USA, PLEASE don't allow your bags to languish long at customs, because your package may be disposed of if it sits too long (depending on your country's rules!)
CARE AND CLEANING of your Cloud Rewards (and how to transform the bag to backpack mode)
Please see our care guide below! It also includes instructions on how to transform the bag to backpack mode:
Shop Release of Clouds -- Happening after fulfillment
If you are interested in the public drop for this cloud ita bag series (which will include wallets, inserts, keychains, etc), definitely sign up for our mailing list:
(I hope I'm not forgetting to address anything --)
Thanks!
That's all I have for now~ as usual, if you have any questions please contact us at hello at kittynaut dot com. (note -- our replies have beendelayed recently but we WILL get back to you!)
~ Kittynaut
Update: Shipping 83% complete, plus Cloud Bag Survey deadline extended
almost 4 years ago
– Mon, Apr 25, 2022 at 03:20:19 AM
Hello all, it's time for another update! A lot of this will be familiar from prior updates, but I want to make sure this information reaches everyone (please bear with me and the redundancy). But as always, first I want to link the user feedback survey:
Design Review Survey - Win $100 in Kittynaut Merch! Yes it's LEGIT! Nothing required except your honest feedback.
If you received your bag/wallet/other items, please consider participating in our user feedback survey! We want to hear feedback to improve our processes and designs for the future. We like data and knowing where there are improvement opportunities.
We'll be extending the deadline for this survey so everyone gets a fair chance to enter. :)
(the following will likely sound familiar since the last update; not much has changed beyond the percentage we've completed)
If you're a Kickstarter backer and have not received your rewards yet, this is completely normal! No need to worry, we're still working throughshipments. We are allllmost done!
Last-Last Update I had mentioned that I was hoping to finish fulfillment completely within 4-12 weeks (1-3 months). 2 of those months have passed and while we're not done yet, we are getting quite close and I think we will hit the deadline to finish everything in the next couple of weeks. As mentioned, we've hired additional help to keep this process going as fast as possible for you. :) Please keep an eye on your email inboxes for tracking updates, and as always, we are all ears in the case that there are any address updates you may need.
~
Once again, I wanted to thank you all for your patience and kindness as we work through Cloud bag mountain.
EDIT: Returned to Sender Orders!!!
We have received a couple people's bags as "returned to sender." In all cases, this means that the package was delivered, but the expected recipient was not at that address. If you have received tracking, but DID NOT get your bag, PLEASE get in touch with us! We are happy to re-ship returned to sender bags for you to make sure you get it (note: may incur addl. shipping fees). Those who are are outside of the USA, PLEASE don't allow your bags to languish long at customs, because your package may be disposed of if it sits too long (depending on your country's rules!)
CARE AND CLEANING of your Cloud Rewards (and how to transform the bag to backpack mode)
Please see our care guide below! It also includes instructions on how to transform the bag to backpack mode:
Shop Release of Clouds -- Happening after fulfillment
If you are interested in the public drop for this cloud ita bag series (which will include wallets, inserts, keychains, etc), definitely sign up for our mailing list:
That's all I have for now~ as usual, if you have any questions please contact us at hello at kittynaut dot com. (note -- our replies have beendelayed recently but we WILL get back to you!)
~ Kittynaut
READ THIS: Cloud Bag Survey; STATUS: Shipping = 2/3 complete!
about 4 years ago
– Mon, Mar 21, 2022 at 09:26:40 PM
Hi everyone, happy March! Just dropping in to do a quick status update for where we are at with shipping; BUT FIRST:
Design Review Survey - Win $100 in Kittynaut Merch! Yes it's LEGIT! Nothing required except your honest feedback.
If you received your bag/wallet/other items, please consider participating in our user feedback survey! We want to hear feedback to improve our processes and designs for the future. We like data and knowing where there are improvement opportunities.
We'll be extending the deadline for this survey so everyone gets a fair chance to enter. :)
If you're a Kickstarter backer and have not received your rewards yet, this is completely normal! No need to worry, we're still working throughshipments.
We're starting to see the end of fulfillment finally at about 2/3 completion as of today :) I was ill for a couple of weeks last month, we made pretty good headway regardless.
Last Update I had mentioned that I was hoping to finish fulfillment completely within 4-12 weeks. 4 of those weeks have passed and while we're not done yet, we are still plugging away. As mentioned, we've hired additional help to keep this process going as fast as possible for you. :) We will keep everyone posted.
Once again, I wanted to thank you all for your patience and kindness as we work through Cloud bag mountain.
CARE AND CLEANING of your Cloud Rewards
Please see our care guide below! It also includes instructions on how to transform the bag to backpack mode:
We've taken a few months off our Patreon pin club in order to fully support this Cloud Ita project, but we will be ramping up with a new series for Patreon (reveal coming soon).
In the meantime, we have our final installments to our Zodiac series available for preorder now:
That's all I have for now~ as usual, if you have any questions please contact us at hello at kittynaut dot com. (note -- our replies have been a bit delayed recently on account of *gestures at mountain of cloud bags*, but we WILL get back to you!)
~ Kittynaut
PS - I feel like I have been generally treated with niceness and patience by backers/customers this past month. Thank you all for your support, it has helped immensely. We're working extremely hard at this time with practically NONE of our bandwidth unused, so every bit of kindness helps. ^_^
REQUIRED READING -- Shipping - 48% Complete, Plus FEEDBACK SURVEY TO WIN $100 of Kittynaut!
about 4 years ago
– Thu, Feb 17, 2022 at 01:31:33 PM
Hello everyone! Just another update as we are currently shipping bags -- but FIRST, A FUN THING:
Design Review Survey - Win $100 in Kittynaut Merch! Yes it's real. Nothing required except your honest feedback.
If you received your bag/wallet/other items, please consider participating in our user feedback survey! We want to hear feedback to improve our processes and designs for the future. Obviously, we care A LOT about quality and satisfaction.
As more and more folks get their bags, you may see others who are showing off their clouds and wondering "where's my cloud!?" Fear not, for we are STILL fulfilling (we are about 48% done).
What am I doing to make sure this keeps on going? We will be hiring an extra helper part time to keep the ball rolling. We have a VERY ambitious goal to have most, if not all bags out within 4-6 weeks (we will try very hard). It could take longer that this depending on how fast we can grade/rework articles.
For those of you who have been kind, patient, and cool throughout this project, THANK YOU. THANK YOU. Seriously. It keeps me going when people are polite and read my updates.
CARE AND CLEANING of your new rewards
Please see our care guide below! It also includes instructions on how to transform the bag to backpack mode:
That's all I have for now~ as usual, if you have any questions please contact us at hello at kittynaut dot com. We are horribly busy lately with clouds and emails and our normal activities, and our responses have been delayed. As of this morning, outstanding inquiries should all be answered (if you didn't get one, please contact us again.)
--- Addendum
A side rant regarding fulfillment speed:
I have noted repeatedly in updates/comments/other public forums that fulfillment is going to take awhile and that we're a small team -- specifically, the team is 2 people strong. Two. 2. Deux. We're both pouring in about two shifts per day at this point, working in overdrive for OVER 8 hrs per day, and often on our weekends.
That said, I have been receiving a number of messages and complaints from backers along the lines of "where is my stuff" and "others got their stuff why didn't I get mine" and "I haven't seen anything" -- well, here's the update! We've still got HALF of you to go, so it's pretty normal if you don't see your rewards yet. This brings me to my next point:
*********Please DO NOT MESSAGE US with questions about "when's my bag shipping?" The answer is here -- you will receive it in a matter of weeks (and be emailed a tracking number when it ships). ********Best case, 4 weeks. Worst case if something happens and there are delays, 12 weeks. I am asking for these inquiries to STOP, because every minute I spend answering these (and they come EVERY DAY FROM EVERYWHERE, in my inbox, in our instagram comments/DMs, in Kickstarter comments, etc), is time I could have spent on shipping and fulfillment or responding to backers who truly urgently need assistance and service. Some of these inquiries have been less than polite, or outright rude (but they are the minority). It is highly stressful on our team on top of the huge amount of work we are putting in right now. Please refrain from contacting us unless there is important information you need to relay to us (address change or a problem with your rewards).
Remember, Kickstarter is a crowdfunding platform for projects by creators, and you are investors in this project who are receiving rewards and perks not afforded to others as the project closes. Kickstarter is not a store (https://www.kickstarter.com/blog/kickstarter-is-not-a-store). We are communicating and being transparent and honest and refuse to compromise our quality in the name of rushing this out the door, because we CARE. Please treat our team kindly. Please do not send us angry messages.
PS - we have received some indications that preorders are receiving rewards before backers (this is not our intention); after a lot of digging, we found that there were a few that were accidentally shipped a bit earlier than intended due to some import data errors (order dates getting mixed up). Going forward, we will continue to try to avoid this as much as possible. Please don't yell at us! We're only human.
